Remote Support for you Mac or PC

Remote tech support for both small office and home users ia one of our specialities., Using either a Mac or PC. We offer a 7 day guarantee on our service. If the same problem that we worked on returns within 7 days, we will fix it at no extra charge.

 

Remote access support is included with montnly service contract clients. For hourly remote support, the rate is $75/hour requiring the first hour being prepaid to begin the session. Any addtional remote support time after 1 hour will be billed at the completionof the session via eletronic invoice and require payment at that time - all major credit cards or a PayPal account are acceted forms of payment.

 

We have over 15 years eperience providing technical support and computer training for small, medium and large office environments in addtion to home users for their specific needs. We customize support needs based on your requirements.

 

We service all Miami-Dade, Broward and Palm Beach Counties for on-site support. Please call about on-site support for other areas within South Florida.

 

We provide remote support world wide for clients with an active internet connection.

 

Remote support servvices provided by:

 

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CLICK HERE TO START A REMOTE SUPPORT SESSION

 

 

 
  • With the customer's permission, this small .exe file automatically downloads to the remote PC
  • It's the interface through which technicians communicate with Customers and conduct remote support
  • The applet automatically removes itself from the remote PC at session conclusion.
  • The applet provides remote Customers with:
  • Interactive Chat and detailed Session History
  • Prompts to permit or deny technician access to all functions
  • File Transfer to the technician
  • Ability to stop Remote Control or disconnect at any time

 

  • Customers can choose to terminate the session at any time
  • All traces of the Customer Applet disappear from the remote PC when the session is finished

 

  • Employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.